On SBS a recent program known as “The Search for Warriors” a film maker made a documentary about defence force personnel seeking to join the elite SAS (Special Air Service). As part of their entry requirements, men and women must undergo 21 days of intensive psychological and physical testing. Most of the people seeking to enter the SAS have undergone months of months of their own training to meet the demands of the service. During [...]

In any communication, language (words) consists of 7%, tonality being 38% and 55% related to your physiology. Generally, the language you use is unconscious as you don’t think about the words that are coming out of your mouth. It is important that you learn to use language in such a way that it is in your conscious awareness and produces the kind of response that you really want. One way of using language more effectively [...]

Behavioural flexibility is the ability to be able to change your behaviour if you are not achieving the intended result or outcome. As an example, if you are communicating with a colleague about a work matter and if they look puzzled then for some reason what you are communicating is not being understood. So what should be done? You need to change your behaviour so that the other person can understand what you are saying [...]