Communication is the medium by which people will share their ideas, information, concepts, opinions or feelings. Effective communication skills in the workplace are the foundation of any business. Without it, you could miss out on business with potential clients, waste time, you may lose business with existing clients and employees could be confused and unsure of their role.
Did you know that communication is more than words? Some researchers suggest that words accounts for just 7% of the communication, 38% is related to voice tonality and the remaining 55% is communicated through physiology such as body language and positioning. To be an effective communicator in the workplace you need to have:
- Sensory acuity
- Behavioural flexibility
It is important to realise that your employees or colleagues may not have communication skills training or effective communication strategies specific to the workplace. With appropriate training and learning and applying the appropriate listening skills and techniques, effective communication in the workplace is achievable.
What are the benefits for effective communication in the Workplace?
- Creating and maintaining rapport with colleagues, clients or potential clients so there is better communication and improved outcomes and performance
- Enabling employees to communicate more effectively – means they will feel more confident and have improved morale
- Employees and staff will learn how to resolve conflicts before they are a problem and handle difficult situations
- Improved communication between employees and within work teams will enable the business to provide excellent customer service and meet KPI’s
Contact Darren today, to arrange for a customised workshop on effective communication firstname.lastname@example.org